Policy Details

Eligibility & Next Steps

Refund requests are assessed case by case. To help us review your request, email hello@itworldjersey.store with your order number, a description of the issue, and clear photos where relevant.

Items must be returned in their original, unused condition with any applicable tags or packaging, unless the item is faulty or we made an error with your order.

Custom-made, personalized, or design-approved products may not be eligible for a change-of-mind refund. Where a refund is approved, it will be issued using the original payment method where possible.